I never thought that I will be ever owning a Tata car (read sumo) but I did anyway when they came up with Nexon EV because the other EVs available were just rubbish or too costly. I did not expect a smooth experience, but Tata dealership went out of the way to go over and above my expectations. They screwed up bigtime in everything. That's a story for another day. Just to be clear Tata motors was always helpful and the willingness to help was obvious.
After an eternity of wait, misinformation, blatent lies and talk-to-the-hand approach of the local dealership and it's sales team , the car was home delivered. 770 km went like a dream, interrupted only by vile comments on the car and it's performance in some WhatsApp group. Clearly one buying a vehicle understanding the ARAI BS as real, needs help. I loved everything about it, well almost everything. The clam in the cabin, the one pedal driving, zappy pickup all are real! The laggy screen kind of brings you down to earth.
In about two months I received the first call for the first service and an "update". I was not sure waht the update was but the crappy app stopped working and Tata was not returning ny calls for last couple of days even after complaining so I thought let's set it up. The car also was showing a warning on service due.
The service team turned out to be exact opposite of the sales team. They were professional, courteous and quick. It took three and half hours to complete the servicing. I loved the entire experience.
The update turned out to be a retrofit of a couple of studs and washers.
These were removed and replaced with probably better designed ones. They are used to hold the power distribution unit and both bolts are on the left-hand side of the box if you face the car.
Rest of the work was just routine like AC filter cleaning, greasing the door hinges etc. When the car was lifted up, I got a good view of the battery and the motor.
They also connected a laptop and did a diagnostic and cleared DTCs. Which did the trick for me to fix the app.
The cherry on the cake was the zero bill for servicing. Never in my life I have walked out of a workshop without paying. Be it a so called free service or the one with a silent r 🤪
The car delivers. I feel happy everytime I pass by a petrol pump. The range anxiety is real in the begining but it takes some time to get used to an EV. The biggest issue with an EV is our ICE mindset. Of course I am not telling you can drive cross country right now in a Nexon EV, but with Tata's commitment of deploying chargers, one day it might be possible. I did it in my ICE cars and I sure dream to do the same again in my beloved Nexon EV.
This is awesome! Again proves that owning a EV is cheap. Enjoy your EV experience and keep sharing with us.
Very nicely put. Was going through team bhp ownership review of Nexon EV, and strangely all negative talk were about tata sales and dealership team. Laid back approach is costing tata sadly. High time tata dealership deploys a team specific for catering EV needs.
Dealers are going to be somewhat of a problem for EVs. Also lack of skill people on EVs. Hopefully it get sorted in future. EVs aren't going to work like ICE.
very good review! I know a lot of people who had high expectations without doing a good research on EVs and what ARAI mileages are compared to real world for all cars ICE or EV!
yes my service experience was similar but u got a Teflon coating and had to pay something ! happy driving !!!
Dear Shuvayu,
Hi! Pls do give us an ownership review and if possible a long drive range test. How's the performance after the 2.07 software update? I am keenly following the Nexon EV and am a member of many a groups.... Am very very scared of TML's reputation of its products and its service....thus am yet to take a leap of faith. 1st hand feedback from owners is always a confidence giver. Thanks
@Vaebhav Bhatter sure. I will try and answer all your questions.
Ownership experience: I am happy with my Nexon EV. I am getting 170km range which is ok for me in the city. The drive is a joy with the acceleration and one pedal driving. There is no noise in the cabin. I did not have to pay for the first service. On the negative side, the app does not work mostly (I do not use it anymore). My charger became faulty all of a sudden but it was replaced under warranty. The entertainment screen is a bit laggy. The Distance to Empty (DTE) reading, which is the range remaining is rubbish, I go by the % of charge remaining. So that's not a big issue.
I don't know what update was done on the car. I am not even sure if anything at all was done. I saw a difference though, the regen was softer. Range did not really change in city driving. I am yet to take a long highway drive.
I went to Pune from Mumbai earlier. I could complete 139km with 21% remaining. This was with 4 people and AC totally turned off.
I got fed-up of BS in those groups and quit. It is mostly noise. One starts something and rest join the chorus. Of course Tata dealership is kind of clueless but I have received good after sales service.
Although I am relentlessly pushing Tata Motors EV on twitter and sometimes in less than polite language, I am happy with my decision.
I am available here and on twitter. Do reach out if you have any specific questions. I will be glad to answer all of them. :-)